FAQs

Got questions? We’ve got answers. Check below for all of our most frequently asked questions, and if you’re still curious you can contact us at info@rimiles.com

Our pieces are crafted from high-quality stainless steel, gold-plated, or silver-plated metals. This ensures durability, resistance to corrosion, and a long-lasting shine.
Standard shipping typically takes 5-7 business days. Express shipping options are available when requested.
o keep your jewelry looking its best: • Avoid contact with water, perfume, and lotions. • Store pieces in their original pouch or box when not in use. • Clean gently with a soft cloth to remove oils and dirt.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
For hygiene reasons, earrings cannot be refunded.
You can reach our customer support team via info@rimiles.com or through the contact form on our website. We typically respond within 24 hours.
Yes! Returns and exchanges must be initiated within 10 days of delivery. Items must be unworn, undamaged, and include all original packaging. Faulty items can also be exchanged
• Site Sales: Promotional items sold on the website; standard return/exchange rules apply. • Final Sales: Items marked as “Final Sale” are not eligible for return or exchange.
All orders are shipped directly from our Rimiles warehouse in Accra, Ghana. International orders are processed from the same location to ensure authentic products reach you safely.
• Within Ghana: 2–5 business days • International: 7–14 business days, depending on location and customs
Yes! Our jewelry is designed to be gentle on the skin and suitable for most sensitive skin types.
Currently, we offer select customization options. Contact our customer support team to discuss available personalization options.